1. Cancellations and Refunds
Any abuse of our staff in any medium or format will result in the suspension or termination of
your services. Customers may cancel at any time via a cancellation form. Notice you
Cancellation take 30 days
So if your invoice date is 8-8-17 and you cancel it on 7-8-17 than you have to pay your
invoice. If you cancel it 20 days before your invoice date than we cancel the server and we
deactivate the invoice
Is your invoice already created than you are too late with the cancellation.
We have No Refunds so if you rent server make sure you have the right server.
Any abuse of our staff in any medium or format will result in the suspension or termination of
your services. Customers may cancel at any time via a cancellation form. Notice you
Cancellation take 30 days
So if your invoice date is 8-8-17 and you cancel it on 7-8-17 than you have to pay your
invoice. If you cancel it 20 days before your invoice date than we cancel the server and we
deactivate the invoice
Is your invoice already created than you are too late with the cancellation.
We have No Refunds so if you rent server make sure you have the right server.
2. Resource Usage Limits
VPS accounts may not:
0. exceed a 15 minute load average greater than two (2) times the amount of CPU
cores given.
1. run public IRCd's or malicious bots.
2. run any type of BitTorrent client or tracker that links to or downloads illegal content.
3. use an Open/Public proxy, or utilize a proxy to access illegal/malicious content.
4. use I/O intensive applications which adversely affect normal server operations.
5. On a regular base we do a port-test, so if your ports are open at that time they will
be vulnerable. As example, if port 1111 is open we will warn you only one time about
it and if you do not respond to it we will disable the server or take the server back.
VPS accounts may not:
0. exceed a 15 minute load average greater than two (2) times the amount of CPU
cores given.
1. run public IRCd's or malicious bots.
2. run any type of BitTorrent client or tracker that links to or downloads illegal content.
3. use an Open/Public proxy, or utilize a proxy to access illegal/malicious content.
4. use I/O intensive applications which adversely affect normal server operations.
5. On a regular base we do a port-test, so if your ports are open at that time they will
be vulnerable. As example, if port 1111 is open we will warn you only one time about
it and if you do not respond to it we will disable the server or take the server back.
2.1 Spam:
Do you send out unwanted mail or does anyone have access to your account, that isn’t you. You get an e-mail with a note to put a hold on these things within 24 hours.
Do you not comply or response with how to solve the matter, your server will be turned off!
This will stay this way until you send us an e-mail with:
How are you going to solve it
And how to prevent it in the future
Do you use newsletters? If so, we want to see these TOS from the newsletter.
BE AWARE:
Do we get more than 4 messages that your server send out spam, you’re server can get locked off or get formatted.
In worse case scenario, you can loose everything; the server, all what’s on it and your account at Zinglo.
Scam:
When we get a messages of scams from your server, you get an e-mail to fix that matter within 24 hours. If you don’t reply or fix this, the server will get turned off!
This will stay this way until you send us an e-mail with:
What happened, why it happened and where it came from
What you did to fix it
And how to prevent it in the future
BE AWARE:
Scam is a serious matter and won’t be tolerated!
When we get 2 messages of scams from your server, we can and will decide to
delete the data on the server and take it of your account. You can lose also your
account at Zinglo.
3. Mail Policy
VPS accounts will be governed by our dedicated mail policy, which is available at Dedicated
mail policy.
VPS accounts will be governed by our dedicated mail policy, which is available at Dedicated
mail policy.
4. Backup and Data Loss
Your use of this service is at your sole risk. Our backup service is provided to you as a
courtesy. Zinglo is not responsible for files and/or data residing on your account. You agree
to take full responsibility for files and data transferred and to maintain all appropriate backup
of files and data stored on Zinglo servers. Backups will not be provided for accounts that
have been suspended or terminated for any reason unless otherwise agreed to in writing by
Zinglo.
Your use of this service is at your sole risk. Our backup service is provided to you as a
courtesy. Zinglo is not responsible for files and/or data residing on your account. You agree
to take full responsibility for files and data transferred and to maintain all appropriate backup
of files and data stored on Zinglo servers. Backups will not be provided for accounts that
have been suspended or terminated for any reason unless otherwise agreed to in writing by
Zinglo.
5. Uptime Guarantee
Approval of any credit is at the discretion of Zinglo dependent upon justification provided.
Third party monitoring service reports may not be used for justification due to a variety of
factors including the monitor's network capacity/transit availability. The uptime of the server
is defined as the reported uptime from the operating system and the Apache Web Server
which may differ from the uptime reported by other individual services. To request a credit,
please visit https://zinglo.net/submitticket.php to create a support ticket to our Billing
department with proper justification. The 99.9% up time guarantee only applies to
shared/reseller solutions. Dedicated and VPS servers are covered by a network guarantee
in which the credit is prorated for the amount of time the server is down, which is not related
to our uptime guarantee
Approval of any credit is at the discretion of Zinglo dependent upon justification provided.
Third party monitoring service reports may not be used for justification due to a variety of
factors including the monitor's network capacity/transit availability. The uptime of the server
is defined as the reported uptime from the operating system and the Apache Web Server
which may differ from the uptime reported by other individual services. To request a credit,
please visit https://zinglo.net/submitticket.php to create a support ticket to our Billing
department with proper justification. The 99.9% up time guarantee only applies to
shared/reseller solutions. Dedicated and VPS servers are covered by a network guarantee
in which the credit is prorated for the amount of time the server is down, which is not related
to our uptime guarantee
© 2023 Zinglo. Privacy Policy About us
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