13. Cancellations and Refunds
. Payment Method.
No refunds will be provided if you use any of the following methods of payment:
bank wire transfers, Western Union payments, checks and money orders. If you use
any of these payment methods, any applicable credit will be posted to your hosting
account instead of a refund.
A. Money-back Guarantee.
If an account with a five-teen (15) day money-back guarantee is purchased and
then cancelled within the first forty-five (45) days of the beginning of the term (the
"Money-Back Guarantee Period"), you will, upon your written request to the Zinglo
Support Team (the "Refund Request") within five-teen (15) days of such termination
or cancellation ("Notice Period"), receive a full refund of all basic shared, VPS and
reseller hosting fees previously paid by you to Zinglo for the initial term ("MoneyBack Guarantee Refund"); provided that such Money-Back Guarantee Refund shall
be due to you only upon your compliance with, and subject in all respects to the
terms and conditions of, this Section 13. Requests for these refunds must be made
in writing to the Zinglo Support Team. Refunds will only be issued for basic shared,
VPS and reseller hosting services and will not include administrative fees, install
fees for custom software or other setup fees, nor will they include any fees for any
other additional services. Money Back Guarantee Refunds will not accrue, and shall
not be paid under any circumstances, if you do not provide the applicable Refund
Request within the Notice Period.
B. Refund Eligibility.
Only first-time accounts are eligible for a refund. For example, if you've had an
account with us before, canceled and signed up again, or if you have opened a
second account with us, you will not be eligible for a refund. Violations of this
Agreement will waive your rights under the refund policy.
C. Non-refundable Products and Services.
There are no refunds on dedicated servers, administrative fees, and install fees for
custom software. Please note that domain refunds will only be considered if the
domain was ordered in conjunction with a hosting package and will be issued at
Zinglo's sole discretion. Any refunds issued for domain names will be reduced by the
market value of the gTLD. Purchases of ccTLDs are non-refundable.
D. Cancellation Process.
You may terminate or cancel the Services by giving Zinglo written notice via
the cancellation form provided. In such event: (i) you shall be obligated to pay all
fees and charges accrued prior to the effectiveness of such cancellation and (ii)
Zinglo may, in our sole discretion, refund all pre-paid fees for basic hosting services
for the full months remaining after the effectiveness of such cancellation (i.e. no
partial month fees shall be refunded) less any setup fees, applicable taxes and any
discount applied for prepayment, provided that you are not in breach of this
Once we receive your cancellation form and have confirmed all necessary
information with you via email, we will inform you in writing (typically email) that your
account has been canceled. Your cancellation confirmation will contain a
ticket/tracking number in the subject line for your reference and for verification
purposes. You should immediately receive an automatic email with a tracking
number stating that "Your request has been received...." Zinglo will confirm your
request and process your cancellation shortly thereafter. If you do not hear back
from us, or do not receive the automatic confirmation email within a few minutes
after submitting your cancellation form, please contact us immediately via Email at:
We require all cancellations to be done through the online form in order to (a)
confirm your identity, (b) confirm in writing that you are prepared for all of your files
and emails to be removed, and (c) document the request. This process aims to
reduce the likelihood of mistakes, fraudulent/malicious requests, and to ensure that
you are aware that your files, emails, and account may be removed immediately and
permanently after a cancellation request is processed.
Cancellations for shared and reseller accounts will be effective on the account's
renewal date. Cancellations for dedicated and VPS accounts will be effective
Domain renewals are billed and renewed thirty (30) days before the renewal date. It
is your responsibility to notify Zinglo's Billing department via a support ticket created
from https://zinglo.net/submitticket.php to cancel any domain registration at least
thirty (30) days prior to the renewal date. No refunds will be given once a domain is
renewed. All domain registrations and renewals are final.
F. Foreign Currencies.
Exchange rate fluctuations for international payments are constant and unavoidable.
All refunds are processed in U.S. dollars and will reflect the exchange rate in effect
on the date of the refund. All refunds are subject to this fluctuation and Zinglo is not
responsible for any change in exchange rates between the time of payment and the
time of refund.
Zinglo may terminate your access to the Services, in whole or in part, without notice
in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; (iii)
your conduct may harm Zinglo or others or cause Zinglo or others to incur liability,
as determined by Zinglo in our sole discretion; or (iv) as otherwise specified in this
Agreement. In such event, Zinglo shall not refund to you any fees paid in advance of
such termination, and you shall be obligated to pay all fees and charges accured
prior to the effectiveness of such termination. Additionally, Zinglo may charge you for
all fees due for the Services for the remaining portion of the then current term.
UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER
CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED.